FAQs

So you’ve got your eye on a must-have item, but you just have a few questions or concerns to address. We totally get it! Here are a few of our most Frequently Asked Questions on store purchases and merchandise. Please also feel free to email us at info@s-gents.com with any additional inquiries. 

What forms of payment do you accept?

We accept all major forms of payment including Visa, MasterCard, American Express, Discover, and Paypal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. If you already have a PayPal account you may use it.

How secure is this store?

Yes. Our store uses advanced payment gateways for financial transactions. These features automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

How much is shipping?

We offer free shipping to the continental US on orders over $100 and $5 flat rate shipping for all domestic U.S. orders. International shipping is also available to your preferred country at buyer’s expense. We offer both USPS(United States Postal Service) international shipping via our local U.S. Courier service, as well as UPS(United Parcel Service) international shipping. Shipping rates are provided and calculated at checkout based on order quantity & product weight to your shipping region. Rates are provided directly via shipping couriers and are non-negotiable.

International Shipping-Customs, Duties And Taxes

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due. We are NOT responsible for any duties and tax related charges, nor the cost of return shipping if delivery is refused.

Please be sure to double check your billing and shipping address when placing an order. Southern Gents is unable to reroute packages.

Southern Gents is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Can I track my order?

Yes. Tracking # will be provided via email upon successful processing and shipment of your order.

Can I have a different billing/shipping address?

It is possible to have different billing and shipping addresses. However, we do ask that when placing an order, please make sure the shipping address has been confirmed to ensure safety and reliability.

How long does shipping take?

All orders are processed for shipping within 24-48 hours of your purchase. Orders shipped in the U.S. usually take around 5-7  business days once the item as been shipped. Non-US Customers usually receive items within 2 weeks. Estimated delivery is to be used as a guide only. Note: We cannot deliver to PO boxes. Items are not shipped out on U.S. Holidays.

If something is sold out, will it be replenished?

We reserve the right to reproduce and restock item.  Typical items with great reviews and high demand will most likely be restocked. If you have a special interest in exhausted inventory please notify us.

Do you accept returns?

We strive for the satisfaction of our customers not only with our product(s) but with the overall shopping experience. As such, if there are any issues with your purchase we would be happy to resolve your complaints. If you are not satisfied with your purchase, you may return your item for a refund or exchange within 14 days from order delivery, as long as items are unused and returned in the same condition they were received. Please note all sale-items are final and ineligible for returns. Please visit our return and exchange policy for additional information.

Do you accept exchanges?

Credits can be issued for returned items, which can then be used for the purchase of another item on the site. Return shipping and and associated costs, for exchanges for purchases over $100 are covered by us, with purchases of lesser amounts at the customer’s expense. Please visit our return and exchange policy for additional information.

What is your customer service number?

All inquiries are handled via email. Please contact us by sending an email to info@s-gents.com.

For any question not covered, feedback or product suggestion
, please contact us . We usually reply within 24 hours.