Returns & Refunds Policy

 

EXCHANGE POLICY

We do not offer a traditional exchange process, as as existing items sell out fast. However, we'd love to ensure your items fit perfectly. In the event you need a different size or color, we strongly recommend making a new purchase for the correct size. Next, follow our return process below to receive a refund for the unwanted item(s). This ensures you get the size or color you need, without missing out due to fast moving inventory. 🛒💨 

 

RETURN POLICY

Returns are welcome within 14 days of delivery 🗓 . Return items must be in original packaging, unworn, unaltered, undamaged, and with tags attached. Unfortunately, we are unable to accept returns beyond the 14-day window. Marked-down items, dress shirts, and 3-pack t-shirts are FINAL SALE & are not eligible for returns. 🚫 

 

RETURN SHIPPING

  • U.S. Orders:  We do not cover return shipping fees. While we do offer free shipping for orders over $150, return shipping is at the customer's expense. A prepaid label will be provided during the return process, and a return shipping fee of $15 will be deducted from refund amount, to cover the cost of return shipping. 🚛
  • International Orders: Return shipping is at the customer's expense. ✈️


    HOW TO RETURN

    1. Click HERE to Start A Return.
    2. Print your pre-paid label or visit your local UPS store (no printer, no problem).
    3. Allow 1-2 business days for return processing, and a confirmation email will be sent upon receipt of returned items.


      TIPS TO AVOID RETURNS

      • Contact us via chat 💬 or email 📧 at info@s-gents.com for sizing/product inquiries before ordering. We'd love to hear from you and we are always happy to help. 
      • Alternatively, you may check out our measurement videos for coats, jackets, and hats. A quick DIY to avoid unnecessary returns & an unpleasant shopping experience. 📐


        REFUND POLICY

        Refunds are processed immediately after the return label is scanned by UPS. An email notification will be sent to confirm the processing of your refund. Please kindly allow 2-7 business days for your refund to be reflected in your account balance. 💸

        If you have any questions at all, feel free to reach out via chat or by sending a quick email to info@s-gents.com.

         

        Cheers,

         

        SG Team