Returns & Refunds Policies

Exchange Policy

We do not offer exchanges due to the administrative burden of keeping track of customer requests and the inherent risk of customers missing out on desired size(s) due to our extremely fast-moving inventory. To avoid missing out on desired size(s), customers are advised to make a separate purchase for their desired item(s) 'immediately' (i.e. updated size or color) and proceed with returning undesired item(s). You will have the ability to immediately receive a refund for your previously purchased item, and repurchase your correct item in the return portal. 

Please view our full return policy and return process below. 

Return Policy

You may return your item for a refund within 14 days from the order delivery date. Returned items must be returned in their original packaging as long as the item(s) are unworn, undamaged, free of pet hair/fur, unscratched soles on footwear, unwashed/unaltered apparel and in new condition with product hang tags intact. Return requests outside the 14-day return window will not be processed or accepted. Any transaction fees associated with the purchase are non-refundable.

  • Sale or marked down item(s) are FINAL SALE and are not eligible for return.
  • All dress shirt and 3-pack t-shirt purchases are FINAL SALE and do not qualify for returns.

The cost of the return shipping label is $15 which is automatically deducted from your refund total. (US Orders Only). Return shipping costs are at the customer's expense for all international orders.

How to Make a Return

  1. Click here or on the Start A Return button below and simply follow the prompts to start and complete your return.
  1. Print your pre-paid return shipping label to send your unwanted item(s) back to us in its original packaging.
      • If you do not have access to a printer, no problem. You can head straight to a FedEx location, and ask a team member to help print the label for you on the spot. Find your nearest FedEx location here.
  1. You'll get an email as soon as your return has been processed. Please allow 1-2 business days for online returns to be processed and/or shipped.

To mitigate the need for any returns, customers are advised to please contact us at info@s-gents.com for sizing recommendations, product inquiries, or any related customer concerns ‘prior’ to ordering. Our goal is to save both our customers and ourselves, time & money, and ensure all customers have a pleasurable, efficient, and seamless shopping experience.

Returns sent without prior authorization will be refused and returned to sender.

Refund Policy

Refunds are processed when the return shipping label is scanned by a FedEx associate.

A refund notification email will be sent after your refund has been processed. Please allow 2-7 business days to see refund amounts reflected in your account balance, depending on your financial institution.

Shipping costs are non-refundable. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

Start a Return