Refunds, Returns & Exchange Policies

Exchange Policy

Unfortunately we do not offer exchanges due to the administrative burden of keeping track of customer requests, as well as the inherent risk of customers missing out on desired sizes, as a result of our extremely fast moving inventory. In order to avoid missing out on desired sizes, customers are advised to make a separate purchase for their desired items 'immediately' (i.e. updated size or color), and proceed with returning undesired items. A refund on initial purchases will be provided upon product return. 


Please view our full return policy and return process below. 

Additionally, if you purchased an item during either our annual Black Friday or Xmas Flash Sale, please kindly let us know so that we may create a discount code for you, with which to repurchase your items at an equivalent price.

 

Return Policy

You may return your item for a refund within 14 days from order delivery date, as long as the item(s) are unworn, undamaged, and in new condition with product tags intact. Return requests outside the 14 day return window will not be processed or accepted. Any transaction fees associated with the purchase are non-refundable. **Please note: Return shipping costs are at the customer’s expense. Expect to incur a postage fee at your local post office, to ship your item(s) back to us, as we do not offer free returns. 

Sale or mark down item(s) are ‘FINAL SALE’ and are not eligible for return. To begin the return process for your purchased item(s), please click ‘Start a return’ below.

In order to mitigate the need for any returns, customers are advised to please contact us at info@s-gents.com for sizing recommendations, with product inquiries or any related customer concerns ‘prior’ to ordering. Our goal is to save both our customers and ourselves, time & money, and ensure all customers have a pleasurable, efficient, and seamless shopping experience.

 

Refund Policy

Once your item(s) are received, inspected and deemed in proper condition, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 1-2 business days for our warehouse to process. You will receive an email confirmation once your return is processed. We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

 

Shipping

Ownership of package(s) turned over to USPS and UPS transfers to the buyer once order is stamped as delivered by either of the aforementioned shipping carriers. We are not responsible for lost, held or damaged packages. In addition, we are not responsible for mis-delivery errors via USPS or UPS or incorrect shipping information. Any shipping issues must be handled by USPS or UPS.

 

International Orders

Our free shipping only applies to domestic U.S. Customers. For international customers residing outside the Continental U.S., please enter your full shipping address at checkout to view your international shipping options & shipping costs. Additionally, we are not responsible for any customs, duties, VAT or other associated charges imposed by your local authorities. Please kindly research transaction costs in your region prior to placing your order, as they pertain to item purchase charges from U.S.A.

Start a Return
SIZE CHART
Us 7 8 9 10 11 12 13  14
EU 40 41 42 43 44 45 46 47
UK 6 7 8 9 10 11 12 12
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