Unfortunately, we do not offer exchanges due to the administrative burden of keeping track of customer requests and the inherent risk of customers missing out on desired size(s) due to our extremely fast-moving inventory. To avoid missing out on desired size(s), customers are advised to make a separate purchase for their desired item(s) 'immediately' (i.e. updated size or color) and proceed with returning undesired item(s). A refund on the initial purchase(s) will be provided upon receipt of the returned item(s).
Please view our full return policy and return process below.
You may return your item for a refund within 14 days from the order delivery date, as long as the item(s) are unworn, undamaged, free of pet hair/fur and in new condition with product tags intact. Return requests outside the 14-day return window will not be processed or accepted. Any transaction fees associated with the purchase are non-refundable. **Please note: Return shipping costs are at the customer’s expense. Expect to incur a postage fee at your local post office/shipping center, to ship your item(s) back to us, as we do not offer free returns.
Please click' Start a return' below to begin the return process for your purchased item(s).
To mitigate the need for any returns, customers are advised to please contact us at firstname.lastname@example.org for sizing recommendations with product inquiries, or any related customer concerns ‘prior’ to ordering. Our goal is to save both our customers and ourselves, time & money, and ensure all customers have a pleasurable, efficient, and seamless shopping experience.
Returns sent without prior authorization will be refused and returned to sender.
Once your item(s) are received, inspected, and deemed in proper condition, a refund will be processed. A credit will automatically be applied to your credit card or the original payment method. Please allow 1-2 business days for our warehouse to process your return(s). You will receive an email confirmation once your return has been processed. We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.